Terms of online sale

We invite you to read these terms and conditions of online sales of HotPlayer web site.

The validation of your online transaction form is considered as an irrevocable acceptance of these terms.


The following online sales terms govern all transactions established through HotPlayer web site. Any transaction processed through this web site assumes the unconditional and irrevocable acceptance of these conditions by the customer.


These terms are intended to define the rights and obligations of the parties in the context of the online sales done via HotPlayer web site.


The customer connects to HotPlayer web site and selects the items that he wishes to buy. He then fills his identity information, accepts the terms and clicks on the “Pay” button. The customer is thus redirected to the Centre Monétique Interbancaire online secure payment platform where he completes his payment information and validates the payment.

Payment Methods

To pay on Internet by credit card, the customer is called to enter his payment card credentials on the secure payment page. When the transaction is accepted by the bank, the settlement to debit his account is made in the working-day following the date of the transaction confirmation.

Online payment with credit cards is secured by the Centre Monétique Interbancaire that provides a fully secure payment service.

The customer guarantees HotPlayer web site that he has enough funds required when using the payment method chosen by him during the payment validation.

When paying by credit card, the conditions of this payment method that are contained in the agreements established between the customer and his issuer bank, and between HotPlayer web site and his bank, are applied.

Data Privacy

The information requested from the customer during the online payment are required to process the online transaction. They are treated confidentially. The customer has the right to consult or rectify his personal data by sending a request via electronic mail via the following email address support@hotplayer.app

Proof of payment

The data stored on the Centre Monétique Interbancaire online platform for the account of the HotPlayer web site are considered as proof of payment for the online transaction made by the customer.


HotPlayer app is offered for free for a 30 days for testing. At the end of the trial period, you will be asked to pay for the app on the website 55 MAD (~5.12 Euro) for each device/1 year or 137 MAD (~12.55 Euro) once and for all for each device.

With FOREVER activation, we assure you that your service will remain active for as long as we continue to operate.

You can easily avoid activation delays, there is no need to wait until the trial version expires if everything is working fine for you. You can pay at any time to activate your HotPlayer app on your TV.

Refund policy

You have the right to cancel this contract within 7 days without giving any reason.

The revocation period is 7 days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last service.

To exercise your right of withdrawal, you must inform us (e-mail: support@hotplayer.app) by means of a clear declaration (e-mail) of your decision to withdraw from this contract with your MAC address and transaction number.

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period. Subsequently, the MAC address of the device will be deleted from our system. Thus, the use of the media player will be removed.