Frequently asked questions

HotPlayer is available on almost every screen:

• Android phones, Android TV and Fire TV: download it from apk.hotplayer.app, or enter the code 395800 in the Downloader app. It is also on the Whale TV store and APKPure.
• iPhone, iPad, Apple TV and Mac: App Store.
• Windows: Microsoft Store.
• Samsung (Tizen), LG (webOS), Hisense (VIDAA), Titan OS and Roku: your TV's app store.

If you can't find it on your TV, availability can depend on the TV model and country.

No. HotPlayer is a media player only: it does not provide or sell any channels, movies or playlists. You need your own playlist (M3U link or Xtream Codes) from a provider of your choice. Your HotPlayer activation pays for the player, not for content.

No. There is no subscription and no automatic renewal: you pay once for the plan you choose.

Every new installation also gets a 30-day free trial, so you can test everything before paying.

Go to hotplayer.app/activation and enter the MAC address shown in the app. Choose your plan and pay with PayPal or a bank card. Your device is activated automatically: just restart the app or press Refresh. On iPhone and iPad you can also buy directly in the App Store.

There are two ways:

• QR code (recommended): open Settings or Info in the app and scan the QR code with your phone. From there you can add, edit or delete playlists.
• Website: go to hotplayer.app/upload, enter your MAC address and paste your link. Note: this replaces all your current playlists, so submit all of them together.

Yes. Use the QR code in the app (Settings or Info) to add a new playlist without removing the existing ones. Then switch between them inside the app.

This message means the app cannot reach your provider's server. Usually the server is down, your provider subscription has expired, or your provider has reached its connection limit. Contact your provider first. If the same playlist works in another app on the same device, contact us with a screenshot.

Nothing breaks: the app will just show an error such as "Unreachable" or "Invalid list". Upload the correct link again using the QR code or hotplayer.app/upload. Check that your MAC address is not locked first (see the next question).

In the app, go to Settings and turn on Lock. This protects your playlist: nobody can change or delete it from the website. To change your playlist later, turn Lock off in the same place. If you are blocked out of the settings, contact us and we will unlock it.

No: one activation works on one device. Each device needs its own activation, and every device gets its own 30-day free trial.

Install HotPlayer on the new device and open it once, so it shows its MAC address. Then go to hotplayer.app/transfer-activation and enter:

• your email;
• the Order ID from your purchase confirmation email (not your MAC address);
• the new device's MAC address.

We email you a link to confirm the transfer. Transfers are meant for a new or broken device. An activation can be transferred up to 4 times, as long as it is still active.

Fully close and reopen the app, or press Refresh: activation can take a few minutes. If it still shows the trial, send us your MAC address and your Order ID or payment receipt, and we will check it.

PayPal, bank card, and Whop (for 6 Months and 1 Year only). Payments are online only. Card payments are charged in Moroccan dirhams, converted from the euro price.

Purchases made on our website can be refunded within 7 days of payment. Contact us from the email used for the purchase. App Store purchases are refunded by Apple at reportaproblem.apple.com. Activations bought from a reseller are refunded by that reseller.

This can happen after a reset, a reinstall of Windows or a device change. Contact us with your MAC address and a screenshot, and we will fix it from our side.

The default PIN is 0000. You can change it at hotplayer.app/pin. If you changed it and forgot it, contact us from your purchase email and we will reset it to 0000.

Create an account at hotplayer.app/reseller/signup. Your account opens with a first purchase of at least 10 credits. You can then activate your clients' devices from your panel. Better prices are available at higher volumes.